At Tiger Lily, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a straightforward return and refund process to make things right.

Return Conditions:
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Additionally, you will need to provide proof of purchase. We accept returns within 30 days of the receipt date.

How to Return:
To initiate a return, please contact our customer service team at customerservice@tigerlilly.co.za. Our team will provide you with a return form and the address for returning your item. Ensure you pack the item securely, including the completed return form, and ship it back to us using a trackable shipping method.

Processing Refunds:
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. You will receive an email notification once your refund has been processed.

Exchanges:
If you would like to exchange an item for a different size or color, please specify your preference when you contact our customer service team. We will do our best to accommodate your request and ensure you receive the right product as quickly as possible.

We value your business and are committed to providing you with high-quality activewear and exceptional customer service. If you have any questions or need further assistance, please don't hesitate to reach out to us at customerservice@tigerlilly.co.za.

Thank you for choosing Tiger Lily!