FAQ's
Frequently Asked Questions
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1. How long will it take to receive my order?
- Orders are typically processed within 1-2 business days. Standard shipping within the US takes 5-7 business days, while expedited shipping takes 2-3 business days.
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2. What is your return policy?
- We offer a 30-day return policy. Items must be unworn, unwashed, and in their original condition with tags attached. Proof of purchase is required for all returns.
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3. Do you ship internationally?
- Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please check our shipping page for more information.
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4. Can I track my order?
- Yes, once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.
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5. Do you offer gift cards?
- Yes, we offer gift cards in various denominations. Gift cards are delivered by email and contain instructions on how to redeem them at checkout.
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6. How do I contact customer service?
- You can contact our customer service team by emailing [email protected] Our team is available to assist you with any questions or concerns you may have.
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7. Do you offer wholesale or bulk discounts?
- Yes, we offer wholesale pricing for bulk orders. Please contact us at [email protected] for more information on wholesale pricing and ordering.
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8. Can I cancel or change my order after it has been placed?
- We process orders quickly, but if you need to cancel or change your order, please contact us as soon as possible. Once an order has been shipped, we are unable to make any changes.
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9. Do you have a physical store location?
- At this time, we are an online-only retailer and do not have a physical store location. You can shop our full selection of products on our website.
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10. How do I care for my Tiger Lily products?
- We recommend following the care instructions on the garment's label. In general, we recommend washing in cold water and avoiding harsh detergents or bleach to preserve the quality of your items.